CONTACT US

We’d love to hear from you! Whether you have a question about your order, need help with jewelry care, or want to design your own piece, our team is here to assist you.

📞 Call / WhatsApp: +94 77 065 0765

📧 Email: thilini@cherielueur.com

✨ Working Hours

• Monday: 10:30 AM – 5:00 PM

• Thursday & Friday: 10:00 AM – 5:00 PM

• Saturday & Sunday: Closed

• Public Holidays: Closed

Messages received outside these hours will be answered on the next business day.

📦 Exchanges & Warranty Services

If you are sending a piece back for warranty, repair, or resizing, please contact us first via WhatsApp or call. Our team will share the step-by-step instructions before you courier your package.

🌍 Wholesale Inquiries

We do offer selected wholesale accounts. Please contact us directly for details. (Note: Reselling is not allowed, and our media/content cannot be used without approval.)

💎 Custom Design Requests

Want to create a one-of-a-kind piece? Share your sketch, photo, or idea with us and we’ll bring your vision to life.

👉 Design Your Own Jewellery

✨ Every message is important to us, and we do our best to reply within 1–2 business days.