CONTACT US

We’re always here to help. ♡

Whether you have a question about your order, need advice on caring for your jewellery, or would love to create something personal, we’re always happy to hear from you.

At Chérie Lueur, we believe that the care we put into creating your jewellery should extend to every interaction you have with us.

The easiest way to reach us is through WhatsApp. Simply send us a message, and we’ll get back to you as soon as we can.

We respond to messages as promptly as possible, including outside our regular calling hours whenever we’re available.

 

♡ Get in Touch

📱 WhatsApp: +94 77 065 0765

📞 Call: +94 77 065 0765

📧 Email: thilini@cherielueur.com

You can also reach us through our Instagram messages.

Please don’t hesitate to message us. We’re here to help, and every message matters to us.

✨ Working Hours

Monday to Friday: 10:00 AM – 5:00 PM
Saturday & Sunday: Closed
Public Holidays: Closed

✨ Calling Hours

For customers who prefer speaking with us over the phone, our dedicated calling hours are:

Monday to Thursday: 12:00 PM – 4:00 PM
Friday: 12:00 PM – 2:00 PM
Saturday & Sunday: Closed
Public Holidays: Closed

Calling hours apply only to phone calls.

You are welcome to send us a WhatsApp message at any time, even outside these hours. We regularly respond to messages beyond our calling and working hours whenever possible.

If we miss your call, please leave us a WhatsApp message so we can assist you.

 

♡ Everything You Need to Know

We believe in being completely transparent with our customers.

Our Frequently Asked Questions (FAQ) page provides detailed information about our jewellery, materials, made-to-order process, production timelines, delivery, exchanges, warranties, jewellery care, and more.

We want you to feel informed and confident when choosing a piece from Chérie Lueur.

[Visit Our FAQ Page]

And if there’s anything you’d like to clarify, we’re always happy to help personally.

 

📦 Exchanges & Warranty Services

If you need assistance with an exchange, repair, resizing, or warranty service, please contact us through WhatsApp before sending your jewellery.

We’ll guide you through the process and share the necessary instructions to make everything as straightforward as possible.

 

💎 Custom Design Requests

Have something special in mind?

Whether it’s a sketch, a photograph, or simply an idea you’ve been carrying with you, we’d love to hear about it.

Share your inspiration with us, and let’s create something that feels truly personal.

[Design Your Own Jewellery]

🌍 Wholesale Inquiries

We offer selected wholesale opportunities.

For more information, please contact us directly.

Please note that unauthorised reselling and the use of our photographs, videos, or other brand content without prior approval are not permitted.

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From the moment you discover us to the years you spend with your jewellery, we want you to know that we’re here for you.

Made with love and care,
Chérie Lueur ♡